Complaints.
If something has gone wrong, or you're unhappy with something we've done, please tell us — we take it seriously and we'll do our best to put it right.
1
Get in touch.
Email hello@hope.gy with a few details and how to reach you. Safeguarding concerns should go through our safeguarding process instead.
2
We'll listen and respond.
We aim to acknowledge every complaint promptly and work towards a fair resolution.
3
If it's still not resolved.
You can escalate to Gateway Vineyard, of which we are a satellite, or to Vineyard Churches UK & Ireland. For serious concerns about how the charity is run, you can contact the Charity Commission (charity no. 1135206).